Patient payments product solution and program management for healthcare analytics software company
Our expertise spans across multiple industries.
Our skills and services can be applied across the spectrum of technology throughout several sectors.
Healthcare
We work with healthcare technology companies to help them develop better products that deliver a seamless digital experience
Pharmaceuticals
We help pharmaceuticals and life sciences companies achieve their goals in complex product delivery and transformation efforts.
Financial Tech
We lead custom software and systems implementation efforts for the world’s largest fintech companies.
Retail & E-Commerce
We provide innovative technology solutions to today’s most recognizable e-commerce brands.
We help organizations deliver high-quality solutions to their customers quickly
We bring innovative approaches to software engineering, product delivery, and digital transformation to achieve tangible results for our clients.
Technology Delivery Operating Models
Architecture & Design: Tech Stack Modernization
Data: Integration, Analytics, Insights
Technology Org Development
Consumer Payments Optimization
Problems We Solve
Our services are designed to address the three most common problems that companies encounter when engaging in large-scale digital transformation efforts.
.png)
WHAT should we build, and HOW do we do it?
Technical Product Management. We guide companies in developing new products, from ideation to execution, with expertise in digital strategies, business requirements, roadmaps, and go-to-market strategies.
HOW are we going to deliver?
Technical Program and Project Management. We translate ambiguous directives into actionable execution plans that accommodate the complexities of your business. Then, we integrate deeply into your teams to ensure the smooth execution and delivery of your initiatives.
WHO can do this work?
Strategic Technology Leadership. We help you build the right organizational structures, recruit and train the right people, and implement the right processes and delivery mechanisms to drive execution.
Why Work With Us
Our approach enables us to achieve high-quality solutions quickly, much faster and cheaper than large, stodgy consulting companies.
.jpg)
Customer-Obsessed
Customer success is our success. We not only care about our clients and their operations but their mission and customers as well. In short, we love our clients’ customers.
Laser-Focused
Where traditional consultants act as problem-expanders, casting a wide net, Dockett Ellis targets and tackles, acting as problem-reducers. Our ability to focus on the essentials and add structure to ambiguous environments is our superpower.
Relationship-Oriented
Strong client relationships are central to how we operate. We use empathy as a critical tool to appreciate the client’s perspective, uncover underlying needs, and provide maximum value.
Case Studies
Our seasoned team of Problem Solvers have strong track records of delivering enterprise-scale solutions that have global impact.
We defined and managed delivery of a Data Analytics transformation program for this large US-based eCommerce client with $1.4B annual revenue.
Challenge
Zulily's ability to make data-driven business decisions was hampered by delivery bottlenecks in the analytics organization. They wanted to establish a robust data governance model and enable self-service analytics and reporting. They needed to migrate from a legacy data platform built on Tableau to a more modern, flexible platform built on Looker and Google Big Query.
Solutions
We instituted an iterative delivery approach that enabled us to drive a complex enterprise-wide change management and technical transformation process, frequently delivering value in digestible chunks. We engaged with the Zulily teams in a deeply integrated manner, performing the duties of digital product management, technical program management, change management leads, and agile coaches.
Results
Working with 25 teams across 12 business units, we successfully migrated to the new data platform and processes, clearing the path for data governance, data ownership, and self-service functionality.
We defined and managed a Digital Transformation program for this large quick service restaurant business with $2.5B annual revenue, driving alignment across business units.
Challenge
Zaxby's needed to undergo a rapid digital transformation to remain competitive in the quick-service restaurant industry and to support aggressive growth goals. They struggled with siloed partnerships between business units and the digital org, they did not have a rationalized product backlog which made it difficult to prioritize and communicate progress, and solution delivery was unreliable.
Solutions
Operating in a digital product management and program delivery capacity, we aligned business units (Marketing, Operations, Loyalty, Channel, etc) on a unified product definition and prioritization process, established and managed the product backlog, aligned internal and external engineering teams on the delivery cadence, and managed the agile delivery processes.
Results
We successfully created an aligned product roadmap that represented the needs of the various business units. We established processes that enabled clear communication and data-driven decisions, which we leveraged to drive delivery of Zaxby's most critical digital initiatives including re-designing and re-launching the mobile app, rolling out a new loyalty program, and updating the point-of-sale system.
Our Clients
Our technology consulting expertise has empowered Fortune 100 companies across several industries to thrive in the digital age.
.png){kind=small}
What our clients had to say:
"Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quisque sit amet leo tristique."
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quisque sit amet leo tristique, commodo est pretium, consequat sem. Donec eget interdum massa. Fusce ante elit, placerat at orci in, posuere semper elit. Vivamus ac vulputate nisl.
Mark White, Chief Operating Officer
Our Leadership
Geno L. White Sr.
Founder & Chief Problem Solver
An MIT-trained engineer, Geno founded Dockett Ellis in 2018 after 20+ years in the high-tech world at industry giants including Amazon, Expedia, and Microsoft. He has built and launched software products at the world’s most recognizable technology companies. He’s held several engineering and management positions including software engineer, engineering manager, program/product manager, scrum master, product owner, and senior director.
As a consultant, he has led multiple agile, organizational, and digital transformations for his firm’s Fortune 500 clients spanning industries such as E-Commerce, Cloud, FinTech, and Healthcare.
Certifications
As a certified minority-owned business enterprise, we are active members of the National Minority Supplier Development Council (NMSDC) and Diversity Alliance for Science (DA4S).
Contact Us
Dockett Ellis is the ideal partner for those who want to cut through the noise and achieve swift, tangible results. Connect with us via email or phone to kickstart the problem-solving process.
206.659.9693
804 SW 314th Pl.
Federal Way, WA 98023